Resources

The "service recovery paradox," a known effect in B2C sales is now a proven B2B phenomenon. Simply put, the Service Recovery Paradox says that it is possible to recover from a service failure or problem with a customer in a way that creates even greater customer loyalty and satisfaction than...Read more

Setting sales quotas is a tricky thing. Set quotas too high and salespeople lose motivation. Set them too low, and you may distort sales force performance and incentive expense. This webcast examines approaches for individualized sales quota setting, and includes these topics: How flexible templates can organize quotas by salesperson...Read more

Most organizations face sales compensation challenges such as overpayments, underpayments, and recurring disputes. Many assume the problem lies with inefficient compensation plans and calculation errors. But a review of decades' worth of sales compensation administration experiences reveals an altogether different root cause for such errors: poor data quality, and inefficient...Read more

Your sales force is the most important conduit for delivering information and insights to buyers which help them make informed decisions. Yet, many sales enablement organizations continue to take ad hoc approaches in their attempts to empower sellers to have the right conversation with their buyers, at the right time....Read more

Sales quotas and incentives have a big impact on sales productivity. Discover the data linking these two functional areas and learn how best-in-class systems can bring quotas and sales objectives into alignment. In this webinar, you will learn how to strategically design sales incentive systems that supports price and margin...Read more

Bringing together the world’s foremost sales thought leaders from practice and academia, the Thought Leadership on the Sales Profession is held every two years at premier business schools. Past events have been hosted at the Harvard Business School, Columbia Business School, and HEC Paris. The 2019 conference takes place 30-31...Read more

Forecasting sales performance is fraught with risk, and many sales organizations fail to anticipate changes that undermine success. Among these is the risk associated with salesperson turnover. In this webcast we examine staffing, hiring, and attrition variables that contribute to sales force capacity, and detail how to best model these...Read more

Sales organizations are rethinking training investments and embracing a collection of emerging learning and development practices. In this webcast we'll review findings from Sales Management Association research over the past three years that highlight these practices, their impact on sales productivity, and implications for the future. An expert panel will...Read more